"We’re super happy with the results of Combos. It’s easy for our customers to add merch and drinks, and it costs us nothing to set up!"

Gage Martin
Senior Brand Communications Manager

Hopscotch transformed its online checkout experience by using Combos to seamlessly upsell retail and merchandise add-ons. This simple yet powerful enhancement made it easy for customers to add more items during checkout, generating over $100,000 in additional revenue since the beginning of this year.

Hopscotch

An immersive and interactive art experience, Hopscotch designs imaginative spaces that spark curiosity, creativity, and connection. With locations in San Antonio, TX,  and Portland, OR, Hopscotch invites guests of all ages to explore vibrant installations, dynamic light displays, and mind-bending optical illusions. 

Every exhibit is designed to be experienced, encouraging visitors to engage with art in unexpected and unforgettable ways.

Challenge: Unlocking new revenue with retail + experience upsells

With FareHarbor’s easy and user-friendly online booking experience, more than 80% of Hopscottch’s customers purchase tickets in advance. Previously, online sales were limited to tickets and memberships. However, under the recommendation of their Account Manager, the team saw an opportunity to expand their sales strategy, exploring new ways to upsell merchandise and retail items right in the booking flow.

Solution: Selling merchandise and drinks through Combos

Our Combos functionality makes it easy for operators to upsell additional offerings, such as experiences or retail items, within a single, uninterrupted booking experience. After selecting their first item, customers are presented with curated add-on options before completing checkout.

Hopscotch strategically leveraged Combos to feature popular merchandise and beverage items during booking, giving customers the option to add signature neon socks, award-winning cocktails, and refreshing non-alcoholic drinks in a few clicks. With the addition of this powerful upsell tool, Hopscotch transformed what was once a simple ticket purchase into a dynamic checkout experience that encouraged customers to spend more.

The Results

Since introducing retail upsells through Combos earlier this year, Hopscotch has sold more than 3,500 add-ons, generating more than $100,000 in additional revenue. By tapping into the large audience of customers who book tickets online, Hopscotch effortlessly diversified its revenue, boosted online sales, and elevated the customer experience.

Combos is a powerful money-making tool designed to help operators increase average basket size, offer discounts, and encourage customers to spend more money effortlessly. Learn more about using Combos.