How one tour company managed $150K worth of private bookings with FareHarbor

This tour operator enhanced their private tour operations by implementing FareHarbor’s Private Events feature. This powerful functionality simplifies how the team manages inquiries, customizes experiences, and collects payments, helping them streamline high-value bookings and drive over $150,000 in private tour revenue within just a few months.

Montana Guided Tour Company

Based in the heart of Montana, this guided tour company offers unforgettable guided custom tours through Glacier National Park. Their private tour offerings allow guests to experience breathtaking landscapes with personalized itineraries, expert narration, and flexible options. Whether it’s a multi-day journey or a day-long scenic drive, each private tour is crafted to deliver a flexible, personalized experience that matches the group’s interests and pace.

Challenge: Manual coordination and limited visibility across private tours

Private bookings have always been a significant part of the company’s business. Without a centralized system, managing custom itineraries, client requests, and payments was a manual and time-consuming process.

The team relied on a combination of submission forms, emails, third-party tools, and phone calls to plan and confirm private tours. This fragmented setup made it difficult to track details in one place, slowed down response times, and added friction for both staff and customers. This required frequent manual follow-ups to coordinate availability, collect payments, and manage special requests, ultimately limiting the team’s ability to scale this high-value offering.

Solution: A complete private booking experience with FareHarbor

With everything managed in the FareHarbor Dashboard, their team gains powerful benefits that make running private tours and events smoother than ever:

• Centralized management to save time: They can handle customer inquiries, custom itineraries, logistics, and payment links all in one place.
• Streamline contracts and payments: Integrated contracts and payment schedules with real-time visibility keep their whole team aligned.
• Collect key information upfront: It’s simple to capture important details like passenger capacity, pick-up locations, and point-of-contact with custom fields to ensure each tour runs smoothly.
• Create tailored experiences with ease: Important trip details are stored in one system so each tour is customized to the group’s needs.
• Keep staff members in-the-know: Their whole staff has access to the same information for smoother coordination.
• Enhance the guest experience: Organized logistics and clear communication create a more personalized, memorable trip for each of their guests.

The results

Within just a few months of implementing Private Events, the tour company has brought in over $150,000 worth of private bookings and transformed a once-manual process into a streamlined, scalable operation.

By centralizing the private tours booking process, the team not only improved internal workflows but also elevated the guest experience. And with faster responses, easier customization, and seamless payment collection, private bookings have become more profitable and scalable than ever before.

Looking ahead, the tour operator is confident in their ability to grow private bookings even further, with FareHarbor helping them every step of the way.