Trusted by 23,000+ operators
Roaring crowds. Smooth bookings.
Timed entry, encounter headcount, and smooth check-in from your phone at the gate — so a packed day feels welcoming for guests and manageable for your team. FareHarbor is the #1 booking software for zoos.
- 4.8 ★ 1,000+ Capterra reviews
- No monthly fees
- Round the clock support
- Founded 2013
Trusted by zoo, aquarium, and wildlife experience operators worldwide
Zoo experience coverage
Everything your zoo operation needs in one platform
Timed experience templates
Run public tours, animal encounters, and seasonal events from one calendar.
Guide-to-experience matching
Assign educators and handlers to each time slot before guests arrive.
Capacity controls
Protect group size with resource rules so you never overbook an encounter.
Weather & cancellation workflow
Place holds on experiences, rebook guests, and send automated email or SMS updates.
Fast POS
FareHarbor Dock handles gate sales, payments, and last-minute walk-ups.
Digital check-in
Mobile QR check-in keeps entry lines moving with live manifest visibility.
Digital waivers
Collect liability waivers for encounters and behind-the-scenes tours in your booking flow.
Online and walk-up booking
Keep web, phone, and on-site bookings in one system with synced availability.
Packages
Bundle general admission with tours, encounters, or tram rides in one checkout.
Add-ons
Upsell animal feedings, photo packages, or gift-shop items at checkout.
Dynamic pricing
Set capacity- and time-based rules to fill shoulder days and peak weekends.
FHDN & API distribution partners
Reach 500+ FHDN affiliates and 250+ OTAs through one contract with synced inventory.
Automated communication
Send confirmations, reminders, and meeting-point updates by email and SMS.
Affiliate tools
Give hotel partners and resellers book buttons, QR codes, and promo codes with commission tracking.
Simple pricing
No monthly fees
No setup fees. A small charge only on confirmed bookings.
Your revenue operating system
Explore how FareHarbor helps zoo and wildlife operators grow
Protect every experience
Timed tours, educator assignments, and updates from one dashboard.
Get more bookings
Friction-free checkout online, by phone, or at the gate.
Streamlined operations
Live manifest, waivers, and encounter notes in one place.
More sales channels
FHDN, hotels, and affiliates that send ready-to-book families.
Complex schedules, simplified
Built for timed zoo experiences
From morning safari walks to evening lantern nights, manage seasonal demand, educator availability, and multiple experiences without losing visibility across your calendar.
- Flexible templates for tours, encounters, camps, and seasonal events
- Educator scheduling tied to each experience
- Capacity rules that protect group size on every tour
- Automated guest comms for confirmations, reminders, and gate instructions
“Our business has grown so much since we started with FareHarbor. With the help of the software, we had more time to improve and expand our offerings, accommodate more people, and provide the best experience to our customers.”
Lauren Waite, Manager, Reindeer Farm
Ask about experience scheduling →
Day-of operations
Know your headcount before the tour starts
Your mobile manifest shows every reservation, walk-up, and add-on in real time. Staff see waiver status, encounter flags, and private-group notes before guests arrive.
- Live headcount that updates in real time
- Digital waivers linked to bookings for faster check-in
- Add-ons, guest notes, and experience details at a glance
- Offline check-in with mobile ticket scanning
“With everything centralized in FareHarbor, managing waivers has become much simpler. This system allows us to speed up the check-in process and quickly verify that waivers are signed.”
Carla Cavallaro, Owner, Jolly Pirates
Ask about gate check-in →Distribution
Expand demand without losing control of inventory
Your best bookings often come from hotel partners and tourism affiliates. FareHarbor helps you work with FHDN and OTAs while keeping rates, experience times, and capacity synchronized.
- FareHarbor Distribution Network (FHDN) — connect with 500+ trusted affiliates under one agreement
- Affiliate Dashboard — give reseller partners live inventory access plus commission tracking
- 250+ OTA & API connections — including Viator, GetYourGuide, Expedia, and more
“Everyone should be on FHDN. It’s controllable, easy, and it works.”
Captain Phil Le Blanc, COO, Sea Maui
Ask about distribution options →
Own your bookings
Win more direct bookings and keep your margins
OTAs help you get discovered, but direct bookings are where margin lives. FareHarbor helps you convert more families on your own site — no monthly fees when attendance dips.
- Mobile-first booking flow for families booking on the move
- Online and walk-up sales in one system with FareHarbor Dock
- Secure, PCI-compliant checkout with encrypted payments
- Real-time channel sync to prevent overbooks
- Packages and add-ons that grow revenue per guest
- FareHarbor Sites operators see an average 28.3% lift in conversions
“Having FareHarbor design and build our new website was one of the best decisions we’ve made, right after hiring them to use their reservations platform.”
Bill Wolden, Director of Operations, Dolphin Quest
Ask about growing direct bookings →How operators like you grew with FareHarbor
Real numbers from wildlife and marine experience operators. With the right tools, yours could be next.
Dolphin Quest
Dolphin Quest launched a FareHarbor website that highlighted their conservation mission while keeping booking friction low. Traffic, search rankings, and direct reservations all climbed across multi-location operations.
Grow direct bookings with FareHarbor Sites →“Having FareHarbor design and build our new website was one of the best decisions we’ve made, right after hiring them to use their reservations platform.”
Bill Wolden, Director of Operations
Phuket Elephant Sanctuary
Phuket Elephant Sanctuary replaced an outdated system with FareHarbor and FareHarbor Sites. Pre-arrival waivers and smoother confirmations helped the team check in up to 300 guests per day while online sales grew.
Handle high-volume guest days with ease →“We’ve had excellent support from the FareHarbor team. They came to visit, understood our needs, and provided tailored solutions. That really tipped the scale.”
Vincent Gerards, General Manager
Reindeer Farm
Reindeer Farm went from an open sign on the roadside to timed tours, seasonal offerings, and a pumpkin patch experience. QR code scanning sped check-in for fall festivals drawing up to 3,000 guests a day.
Bring seasonal ops online →“FareHarbor has changed our lives.”
Lauren Waite, Manager
Compare
FareHarbor vs. generic booking tools
| Category | FareHarbor | Regular alternatives |
|---|---|---|
| Built for zoo experiences | ✓ Purpose-built manifests, timed experience scheduling, and encounter capacity controls | — Generic ecommerce flows and manual spreadsheets |
| Pricing | ✓ No monthly software fees, pay per confirmed booking | — Monthly subscriptions + hidden fees — painful in off-season |
| Support | ✓ 24/7 phone & email support | — Business hours only, ticket queues |
| Distribution | ✓ 500+ FHDN affiliates and 250+ OTA/API connections | — Few or no OTA connections |
| Day-of operations | ✓ FareHarbor Dock POS, offline mobile check-in, waivers, and live manifests | — Manual rosters and paper tickets |
| Educator & capacity controls | ✓ Guide assignment and resource-based encounter limits | — Limited or manual assignment workflows |
Built for every kind of experience
Your wildlife programs are unique. Your platform should be too.
From safari walks and animal encounters to camps, tram tours, and seasonal events, FareHarbor adapts to how you actually run guest experiences.
Zoo experiences
Coordinate timed experiences, group capacity, and educator assignments from one dashboard. Sell tours, encounters, and walk-ups through online checkout and FareHarbor Dock with live availability across every channel.
Talk to our team about your operation →FAQ
Frequently asked questions
If you run timed experiences, manage encounter capacity, and coordinate educators, waivers, and guest comms, FareHarbor is built for how you work. Wildlife attractions use it to increase bookings and tighten gate operations. A quick call with our team can show you exactly how it maps to your experience workflow.
There are no monthly software fees, and you don’t pay platform fees out of pocket. A small fee is applied during checkout, so your guests cover the cost. Costs scale with confirmed bookings. Our team can walk you through a tailored quote for your volume and seasonality.
Easier than most operators expect. Our onboarding team helps you import existing bookings, set up your experiences and schedules, and connect your sales channels. Most operators are live in as little as 7–10 days — and you keep running your current system until you’re ready to switch over.
You get a high-converting direct booking flow for your website plus access to major OTAs when you want extra reach. One shared inventory pool keeps availability accurate across channels, so you can grow direct share without risking overbooks.
Yes. Run direct online bookings and in-person sales together with FareHarbor Dock, our POS built for tour and activity operators. That means faster walk-up checkouts, synchronized availability, and one operational view across web, phone, and on-site transactions.
Place holds on specific experiences, rebook guests, and trigger automated updates by email or SMS from your Dashboard or mobile app. Support self-service rebooking and cancellation policies that fit your operation.
Yes. Manage multi-experience operations with centralized reporting, per-slot availability, educator assignment controls, and role-based permissions. If you run tours across several zones or campuses, everything stays coordinated in one system.
Yes. Staff can use offline check-in to scan tickets even with weak or no connectivity at the gate. Once service returns, manifests sync automatically.
From Hawaiʻi roots to a global leader.
Over a decade ago, our founders weren’t able to book a tour online in Hawaiʻi—so they built the booking system for it. Today, FareHarbor powers billions of experiences for 23,000+ companies across the globe, with the same mission we started with: make experiences better for everyone.
Talk with our team
23,000+
Companies worldwide
2013
Founded in Hawaiʻi
1,000+
Global employees
$10B+
Bookings processed
Talk to our team
Discover how the booking software founded in Hawaiʻi can help you fill more experiences before your next busy season. Get your questions answered live by one of our industry experts.